By using this Website, you signify your agreement to these Terms and Conditions. If you do not agree with any part of these terms, please do not use this website.
This website is operated and maintained by Inovix Solutions Limited.
These Terms and Conditions define the legal agreement between you and us regarding your use of the website and all its related media formats and applications.
Our Inovix Solutions Limited maintains its registered office at ROOM 702, KOWLOON BUILDING, 555 NATHAN ROAD, Yua Ma Tei, Hong Kong.
When you access this website, you confirm that you have read, understood, and agreed to follow these Terms and Conditions in their entirety. Should you disagree with any portion of these Terms and Conditions, we ask you to stop using the website immediately. Continuing to use the website indicates your ongoing acceptance of these Terms and Conditions.
IMPORTANT: THESE TERMS INCLUDE A MANDATORY ARBITRATION CLAUSE (SECTION 12) THAT REQUIRES DISPUTES TO BE RESOLVED THROUGH INDIVIDUAL ARBITRATION AND PREVENTS CLASS ACTIONS AND COURT PROCEEDINGS. ADDITIONALLY, THESE TERMS CONTAIN IMPORTANT LIMITATIONS, INCLUDING WARRANTY DISCLAIMERS (SECTION 8), LIABILITY LIMITATIONS (SECTION 9), AND A CLASS ACTION WAIVER IN THE ARBITRATION SECTION. PLEASE REVIEW THESE SECTIONS CAREFULLY TO UNDERSTAND YOUR LEGAL RIGHTS AND OBLIGATIONS.
1.1. These "Terms" govern the relationship between you and Inovix Solutions Limited (registration number 31863609), based at ROOM 702, KOWLOON BUILDING, 555 NATHAN ROAD, Yua Ma Tei, Hong Kong (hereinafter "we," "us," "our" or the "Inovix Solutions Limited") concerning your use of our website and services, including all content provided to you.
1.2. This section emphasizes that you must CAREFULLY READ THESE TERMS BEFORE USING THE SERVICE, as they form a binding legal contract between you and the Inovix Solutions Limited.
1.3. Users should also review our Privacy Policy, which, together with other periodically updated policies, is incorporated into this agreement. The Inovix Solutions Limited reserves the right to modify these Terms as needed, and users should stay informed of any changes.
1.4. We may modify these Terms at any time, with significant changes potentially announced via email or service notifications. While not all changes require direct notification, the "Last updated" date will reflect any revisions. We encourage regular review of these Terms, and if you disagree with any updates, you should stop using the Service. Continued use after modifications indicates acceptance of the updated Terms.
1.5. IF YOU DISAGREE WITH OR CANNOT COMPLY WITH ANY PART OF THESE TERMS, YOU MUST NOT USE OUR SERVICES.
2.1. We provide personalized health assessments using our proprietary algorithm. Our system analyzes various user-provided data, such as lifestyle habits, dietary patterns, medical history, physical measurements, and age. Based on this analysis, we deliver an AI-powered health evaluation via email, accompanied by selected health improvement e-books.
2.2. Service access requires completing an order form and clicking "Submit." Upon receiving our confirmation email, you enter into a binding agreement with us under these Terms and Conditions. For additional order details, please use our website's contact form.
2.3. By submitting an order, you agree to receive services within 14 days of ordering. The agreement becomes binding upon order placement, with limited cancellation options as specified in these Terms.
2.4. If you need to correct submitted information, please notify us through our contact form. We'll send your Health Assessment to your provided email ROOM 702, KOWLOON BUILDING, 555 NATHAN ROAD, Yua Ma Tei, Hong Kong. Physical copies of assessments and certificates are available upon request.
2.5. Clicking "Submit" and providing required information indicates your acceptance of these Terms and immediate service initiation. Due to the digital nature of our service, we cannot accept returns or service rejections after submission. Your agreement includes the obligation to pay for services rendered.
2.6. All Service content (text, images, logos, software) remains Inovix Solutions Limited or third-party property, except for user-generated content.
2.7. We maintain all rights, including intellectual property rights, to Service content and materials. Unauthorized use, redistribution, or modification is prohibited. Service access does not transfer any ownership rights to users.
2.8. You retain ownership of your submitted information ("User Content"). While we don't claim ownership, you allow us to use this content as needed for Service operation, per our Terms and Privacy Policy.
2.9. You grant us a non-exclusive, worldwide, transferable, permanent, and irrevocable license to use, show, and share your User Content within our Service.
2.10. We provide you a personal, non-commercial Service license for individual use only, which cannot be transferred or sublicensed.
2.11. You agree to use the Service responsibly, avoiding rights violations and legal breaches. You must comply with all applicable laws and accept responsibility for any violations.
2.12. You are responsible for securing necessary equipment and internet services to access the Service, including all associated costs.
2.13. We may modify the website without notice, potentially affecting access. We're not responsible for any resulting service unavailability.
2.14. Service use is at your own risk. We're not liable for any damages, including data loss or physical injury, resulting from Service use or reliance on our information.
2.15. While customer support is not guaranteed, we may provide assistance at our discretion.
3.1. WE DO NOT PROVIDE MEDICAL ADVICE, HEALTH INSURANCE, OR HEALTHCARE SERVICES OF ANY KIND. THIS INCLUDES BUT IS NOT LIMITED TO COUNSELING, TESTING, PRESCRIPTIONS, OR TREATMENTS RELATED TO EXERCISE, NUTRITION, WEIGHT MANAGEMENT, WELLNESS, MENTAL HEALTH, OR ANY MEDICAL CONDITIONS.
3.2. THIS SERVICE IS NOT A REPLACEMENT FOR PROFESSIONAL HEALTHCARE AND MAY NOT BE SUITABLE FOR EVERYONE. WHILE WE AIM TO SUPPORT HEALTH AND WELLNESS GOALS, USING OUR SERVICE INVOLVES RISKS, INCLUDING POTENTIAL INJURY OR DEATH. YOU MUST CONSULT A MEDICAL PROFESSIONAL BEFORE USING OUR SERVICE AND AGREE TO RELEASE US FROM ANY LIABILITY RELATED TO YOUR USE.
3.3. YOU MUST CONSULT WITH YOUR HEALTHCARE PROVIDER BEFORE USING OUR SERVICES TO VERIFY IT'S SAFE AND APPROPRIATE FOR YOU. DO NOT USE OUR SERVICES AGAINST MEDICAL ADVICE OR IF IT POSES A HEALTH RISK. YOU ARE SOLELY RESPONSIBLE FOR YOUR HEALTH, YOUR FAMILY'S HEALTH, AND ANY DECISIONS YOU MAKE REGARDING OUR SERVICES.
3.4. WE STRICTLY EMPHASIZE THAT WE DO NOT PROVIDE MEDICAL ADVICE. ALL CONTENT, INCLUDING INFORMATION FROM MEDICAL EXPERTS, IS FOR INFORMATIONAL PURPOSES ONLY AND CANNOT REPLACE PROFESSIONAL MEDICAL GUIDANCE. DO NOT USE OUR SERVICES INSTEAD OF SEEING A DOCTOR OR IGNORE PRODUCT HEALTH INSTRUCTIONS. WE ARE NOT RESPONSIBLE FOR ANY HEALTH ISSUES ARISING FROM OUR PROGRAMS OR PRODUCTS. CONSULT HEALTHCARE PROFESSIONALS FOR MEDICAL CONCERNS AND CONTACT EMERGENCY SERVICES FOR URGENT SITUATIONS.
3.5. USING OUR SERVICE DOES NOT CREATE ANY MEDICAL RELATIONSHIP (SUCH AS DOCTOR-PATIENT OR THERAPIST-PATIENT) BETWEEN YOU AND OUR Inovix Solutions Limited. OUR SERVICE IS NOT A MEDICAL SERVICE.
3.6. WE ARE NOT LIABLE FOR ANY MISTAKES OR INACCURACIES IN OUR FOOD RECIPES, EXERCISE INFORMATION, OR OTHER CONTENT. ALWAYS CHECK PRODUCT LABELS AND CONTACT MANUFACTURERS DIRECTLY FOR SPECIFIC INFORMATION ABOUT INGREDIENTS, ALLERGENS, AND HEALTH CLAIMS BEFORE USE.
3.7. WE DO NOT GUARANTEE ANY SPECIFIC RESULTS FROM USING OUR SERVICE. RESULTS VARY BY INDIVIDUAL. ANY TESTIMONIALS ON OUR SERVICES SHOW EXCEPTIONAL RESULTS AND ARE NOT TYPICAL. PAST SUCCESSES MAY NOT PREDICT FUTURE RESULTS, AND MAINTAINING RESULTS REQUIRES ONGOING PROGRAM ADHERENCE.
3.8. HEALTH, FITNESS, AND NUTRITION OUTCOMES DIFFER GREATLY BETWEEN INDIVIDUALS BASED ON FACTORS LIKE PERSONAL BACKGROUND, COMMITMENT, AND HEALTH STATUS. WE DO NOT GUARANTEE RESULTS, AND YOUR OUTCOMES MAY VARY BASED ON YOUR EFFORT AND CIRCUMSTANCES. YOU SHOULD DO YOUR OWN RESEARCH AND ACCEPT RESPONSIBILITY FOR YOUR RESULTS. WE ARE NOT LIABLE FOR ANY DIRECT OR INDIRECT OUTCOMES FROM USING OUR SERVICE.
3.9. WE ARE NOT LIABLE FOR ANY LOSSES RELATED TO OUR SERVICE CONTENT. SEEK PROFESSIONAL ADVICE ABOUT INFORMATION FROM OUR SERVICES.
3.10. THIS IS AN AI-GENERATED INFORMATIONAL PRODUCT. IT PROVIDES GENERAL INFORMATION ONLY AND SHOULD NOT REPLACE PROFESSIONAL MEDICAL, NUTRITIONAL, OR FITNESS ADVICE.
4.1. Payment Obligations
We offer two payment options:
a. Immediate Payment: When our AI can process your request instantly, you can pay immediately after submitting your form.
b. Delayed Payment: During high traffic periods or when immediate processing isn't possible, we'll send your report with an invoice. Payment is due within fourteen (14) days of receiving the invoice.
Your payment amount will be either standard or discounted, depending on when you pay, as outlined in these Terms and Conditions.
4.2. Early Payment Discount
Pay EUR 89.00 when you place your order (if immediate payment is available) or within ten (10) days of receiving your invoice. This discount rate applies unless stated otherwise during ordering or invoicing.
4.3. Standard Payment
If you pay after the initial ten (10) days but within the fourteen (14) day payment period from invoice date, you'll pay the full fee of EUR 89.00. You must pay on time to avoid penalties or full pricing.
4.4. Payment Method
Use our approved payment channels for processing. We'll provide detailed payment instructions during ordering or with your invoice. All payments must be in EUR.
4.5. Debt Collection
If payment remains unpaid after 30 days, we may transfer your debt to a collection agency.
4.6. Right of Withdrawal
4.6.1. Your right to withdraw ends once we start delivering our digital services after your order or invoice receipt. If we can't begin service immediately (for example, due to AI review needs), we'll inform you, and you may withdraw until service begins.
4.6.2. To cancel, notify us promptly and clearly through our website contact form or other provided channels. Withdrawal rights end fourteen (14) days after contract conclusion or when service begins.
5.1. By using our Service, you confirm and guarantee that:
a. You have legal capacity and agree to these Terms;
b. You are 16 years or older;
c. You won't use automated means (bots, scripts, etc.) to access the Service;
d. You won't use the Service for illegal or unauthorized activities;
e. You're not in a U.S.-embargoed country or designated as supporting terrorism;
f. You're not on any U.S. government restricted persons list;
g. You'll comply with all applicable laws when using the Service.
5.2. We reserve the right to limit or block your access to the Service, now or in the future, if you provide false, outdated, incomplete, or inaccurate information.
5.3. You may only use the Service for its intended purposes. Commercial use is prohibited unless we explicitly authorize it.
5.4. You agree not to:
a. Extract data systematically to create databases or directories without our written permission;
b. Use the Service in unauthorized ways;
c. Modify, adapt, or create derivative works from the Service without authorization;
d. Use the Service for commercial or profit-making purposes;
e. Share the Service across networks enabling multiple simultaneous users;
f. Create competing products using our proprietary information;
g. Frame or link to the Service without authorization;
h. Overload or interfere with the Service or its networks;
i. Attempt to reverse engineer the Service software;
j. Bypass access restrictions;
k. Spread malware that could harm other users;
l. Create automated systems to access the Service;
m. Send automated queries or spam through the Service;
n. Make harmful statements or damage our reputation;
o. Use the Service illegally;
p. Violate these Terms in any way.
6.1. We don't control external links, resources, or ads ("Third-Party Content") on our Service. These are provided for convenience and don't imply endorsement. Use caution with external content, as different terms may apply. Any third-party transactions are between you and that party.
6.2. You're responsible for content you provide ("User Content"). We don't guarantee its accuracy or quality. Your interactions with others are at your own risk, and we're not responsible for any losses. We won't mediate user disputes.
6.3. Using our Service means you release us and our team from claims, including those involving injury, death, or property damage, arising from your interactions with users or Third-Party Content.
a. Comprehensive Warranty Exclusions
WHERE LEGALLY PERMITTED, YOU USE THE SERVICE AT YOUR OWN RISK. WE PROVIDE THE SERVICE "AS IS" AND "AS AVAILABLE." WE AND OUR AFFILIATES, OFFICERS, EMPLOYEES, PARTNERS, AND LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We specifically don't guarantee that:
1. The Service will meet your needs;
2. The Service will be uninterrupted, timely, secure, or error-free;
3. Results from the Service will be accurate or reliable;
4. Service quality will meet your expectations;
5. Service defects will be fixed.
You download or access Service materials at your own risk. You're responsible for any system damage or data loss that results.
We don't guarantee specific outcomes and you accept the risk of technical issues or disruptions.
b. Advisory Material Disclaimer
Our Service content is for information and entertainment only. Don't use it as a substitute for professional advice in finance, healthcare, legal matters, or other fields.
We're not responsible if you rely on our Service information. We don't guarantee accuracy or completeness of any content or advice. For specific issues, consult qualified professionals in the relevant field.
c. Service Modifications and Updates
We may change, improve, or remove Service content at any time without notice, as we see fit.
You agree to protect and defend us, our successors, subsidiaries, affiliates, partners, suppliers, licensors, and their officers, directors, employees, agents, and representatives against all costs, expenses, and legal fees from third-party claims related to (i) your Service use, (ii) your content, or (iii) your violation of these Terms.
We may take over the exclusive defense of any indemnified matter at your expense. You'll help with our defense and won't settle without our written approval. We'll try to notify you when we learn of such claims.
We don't guarantee the Service's suitability or legality in your location. Don't access it where it's illegal. You choose to use the Service voluntarily and must follow your local laws.
10.1. TO THE FULLEST EXTENT ALLOWED BY LAW, WE'RE NOT LIABLE TO YOU OR OTHERS FOR ANY LOSSES, INCLUDING LOST PROFITS, OR ANY INDIRECT, SPECIAL, OR PUNITIVE DAMAGES FROM YOUR SERVICE USE OR INABILITY TO USE IT, OR THIRD-PARTY ADS, EVEN IF WE KNEW SUCH DAMAGES WERE POSSIBLE. YOU USE THE SERVICE AND ITS CONTENT AT YOUR OWN RISK, INCLUDING ANY COMPUTER OR DATA DAMAGE.
10.2. REGARDLESS OF ANY CONTRARY TERMS, OUR TOTAL LIABILITY FOR ALL CLAIMS IS LIMITED TO THE AMOUNT YOU'VE PAID US FOR THE SERVICE. THIS LIMIT IS A FUNDAMENTAL PART OF OUR AGREEMENT.
10.3. YOUR LOCATION MAY GIVE YOU ADDITIONAL RIGHTS IF IT DOESN'T ALLOW LIMITING LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
11.1. Hong Kong law governs these Terms, excluding conflict of law principles that would apply other jurisdictions' laws.
11.2. For non-arbitrated disputes, both parties agree to use Hong Kong courts exclusively. All legal proceedings must occur in these courts.
11.3. Both parties accept Hong Kong courts' jurisdiction and venue, giving up any objections about location or convenience.
11.4. Special Rules for EU Residents:
• Consumer Protection: These Terms don't reduce your rights under your country's mandatory laws.
• Complaints: Contact us first through our form. If unsatisfied, you may use the EU's ODR platform at http://ec.europa.eu/odr. We don't use other alternative dispute resolution methods.
• Court Access: EU residents can file disputes in their local courts, which have exclusive jurisdiction. We'll also use your local courts for any claims against you.
• Governing Law: Hong Kong law governs all Services, Terms, and disputes, regardless of where you live.
Read this section carefully to understand your rights. It requires arbitration for disputes and limits your options for seeking remedies:
a. All disputes must go through binding arbitration with a neutral arbitrator.
b. You give up your right to jury trial; court-style rights may be limited or unavailable.
c. You must file claims individually, not as part of a class action.
d. Arbitrators can't combine multiple claims or handle class proceedings.
13.1. If we don't enforce a Term when you break it, we can still enforce it later. Our waiver of one breach doesn't waive future breaches.
13.2. If any Term becomes invalid or unenforceable, we'll remove it while keeping other Terms intact. We'll modify it to match the original intent legally.
13.3. These Terms represent our complete agreement, replacing all previous agreements about this subject.
13.4. We can transfer our rights and obligations to others without limits. You agree to such transfers. Posting updated Terms with a new party name serves as transfer notice unless stated otherwise.
13.5. Service communications are electronic. By using our Service or email, you agree to electronic communications. These have the same legal effect as written documents. Using buttons like "SUBMIT" or "I AGREE" counts as your electronic signature accepting these Terms.
13.6. We're not responsible for Term breaches caused by events beyond our reasonable control.
a. Arbitration Agreement Scope
This agreement covers all disputes between us (including with our agents, parents, subsidiaries, affiliates, predecessors, successors, and assigns) about any aspect of our relationship, whether based on contract, tort, statute, fraud, or other legal theories. It includes disputes before and after these Terms end, except small claims court cases.
You can opt out of arbitration within 30 days of accepting these Terms or first ordering our Service (whichever is later) by notifying us through our contact form. Opting out lets both parties litigate disputes. Not opting out means you choose to waive litigation rights, except for small claims.
This Agreement applies to all claims, even those from before these Terms existed.
Arbitrators decide all questions about this Agreement's applicability, validity, and scope. If a dispute has both arbitrable and non-arbitrable issues, non-arbitrable proceedings pause until arbitration finishes.
b. Initial Dispute Resolution
We prefer to resolve disputes amicably. Before taking legal action, contact us through our contact form. Include a brief description of your dispute and your contact details. Both parties must try to resolve issues through good faith discussions before starting arbitration.
c. Arbitration for Dispute Resolution
All disputes will be resolved through BINDING ARBITRATION, except where law requires or allows other methods.
BY ACCEPTING THESE TERMS, YOU AGREE TO USE BINDING ARBITRATION AND WAIVE CLASS ACTION RIGHTS where allowed by law. A single arbitrator will handle disputes through:
• For EEA residents: Arbitration occurs in Hong Kong under Hong Kong's Chamber of Commerce and Industry Arbitration Court ("MKIK") rules. Current MKIK rules at the time of filing apply. See MKIK website for details.
All procedures follow consumer protection laws, ensuring accessible dispute resolution. If the chosen arbitrator can't proceed, we'll jointly select another forum. You retain rights to use national consumer protection bodies or EU dispute resolution systems.
d. Waiver of Class Actions and Collective Remedies
NO CLASS ACTIONS, JOINT CLAIMS, OR REPRESENTATIVE ACTIONS ARE ALLOWED. ARBITRATORS CAN ONLY HELP INDIVIDUAL CLAIMANTS WITH THEIR SPECIFIC CLAIMS. THEY CANNOT GRANT RELIEF TO NON-PARTIES OR COMBINE MULTIPLE CLAIMS. THIS CLASS ACTION WAIVER IS ESSENTIAL TO THIS AGREEMENT.
BY AGREEING TO ARBITRATION, YOU GIVE UP JURY TRIAL RIGHTS AND LIMIT APPEAL RIGHTS. YOU ACCEPT THAT YOU CANNOT USE OTHER RESOLUTION METHODS LIKE COURT LITIGATION.
ARBITRATORS CANNOT AWARD PUNITIVE DAMAGES.
e. Arbitration Procedures
Overview: Arbitration offers faster, less formal dispute resolution than courts. These procedures govern all arbitrations between us.
Location: Your residence determines the venue:
• EEA residents: Arbitration in Yua Ma Tei, Hong Kong, with virtual options or mutually agreed locations available for convenience.
Language: All proceedings are in English.
Starting Arbitration: Follow specific filing steps based on the service:
a. LCIA: See LCIA website for filing instructions.
b. JAMS: See JAMS website for filing instructions.
Representation: Self-represent or hire an attorney. We can file counterclaims if you start arbitration.
Costs (For EU Consumers):
• When you file: Pay minimal filing fee within EU consumer law limits. For valid claims, we cover other costs except your legal fees.
• When we file: We pay all costs except your chosen legal representation.
Legal Fees: Each party pays their own unless rules or laws say otherwise.
Enforcement: Trying to bypass arbitration may result in costs for the non-compliant party.
Choosing Arbitrators: LCIA or JAMS selects arbitrators following their procedures.
Sessions: Usually virtual, using video/teleconference and documents. In-person hearings if needed, at convenient locations. Consumers can request local hearings.
Evidence: Limited discovery allowed. Request documents within 10 days of arbitrator assignment; respond within 15 days. Arbitrator handles disputes promptly.
Communication: All arbitrator contact must include both parties. Use joint calls or copy everyone on written messages. No private contact allowed.
Privacy: Arbitrator may require confidentiality. Submit private information under seal.
Decision: Arbitrator provides written ruling within 14 days of hearing or 30 days after final submissions.
Appeals: Arbitrator's decision is final. Parties waive court appeals on legal or factual grounds.
Consumer Rights: You keep legal remedies except those restricted by this agreement.
f. Separability
If parts of this Arbitration Agreement become invalid, they're removed while the rest stays effective. Non-arbitrable claims can proceed in court. Class or group claims wait for individual arbitration completion. If restrictions on public injunctive relief are unenforceable, they're ignored while the rest of the agreement continues.
g. Survival
This arbitration agreement continues after these Terms end, covering all related disputes.
For questions about Terms, notices, or Service inquiries, use our contact form. This is also for legal matters and general questions.
BY ACCEPTING THESE TERMS, YOU ACKNOWLEDGE READING, UNDERSTANDING, AND AGREEING TO THESE CONDITIONS.
Inovix Solutions Limited (reg. nr. 31863609 with registered ROOM 702, KOWLOON BUILDING, 555 NATHAN ROAD, Yua Ma Tei, Hong Kong at ROOM 702, KOWLOON BUILDING, 555 NATHAN ROAD, Yua Ma Tei, Hong Kong)
Last Updated: 26 July 2024
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